Refund policy

Return and Refund Policy

We offer a 10-day return period. You may request a return within 10 days of receiving your order.

Return Eligibility

To qualify for a return, the product must be:

  • Unused, unwashed and in its original condition

  • Returned with its original packaging and tags, where applicable

  • Accompanied by your order number or proof of purchase

For hygiene reasons, bedding products that have been used, washed, stained, damaged after delivery or returned without their original packaging may not be accepted.

Requesting a Return

To request a return, please contact us at razihi@gmail.com and provide your order number, reason for return and relevant photographs where applicable.

Returns must first be approved by Felorya. Products returned without prior approval may not be accepted.

Once your return request has been approved, we will provide the return address and complete return instructions by email or WhatsApp. Please do not send any product back without prior approval.

Unless the product received was damaged, defective or incorrect, the customer is responsible for return delivery charges.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives. If you receive a damaged, defective or incorrect product, contact us as soon as possible with your order number and clear photographs. Once verified, we will arrange an appropriate replacement or refund.

Non-Returnable Products

We cannot accept returns for:

  • Products that have been used, washed, stained or altered

  • Products damaged due to misuse or improper care

  • Personalised or custom-made products

  • Gift cards

  • Products clearly marked as final sale

Exchanges

To request a different product or size, please contact us. Exchanges are subject to product availability. Return delivery and redelivery charges may apply unless Felorya supplied an incorrect or defective product.

Refunds

After receiving and inspecting your return, we will notify you whether your refund has been approved.

Approved refunds will be issued through the original payment method where possible. For Cash on Delivery orders, we may request your bank account or mobile-wallet details to process the refund.

Please allow up to 10 business days for an approved refund to be processed. Processing times may vary depending on your bank or payment provider.

For questions regarding returns or refunds, contact us at razihi@gmail.com.